Training Fees Refund and Cancellation Policy Public courses (Allens Training)
Assistance by Client to FSC Solutions
As a quality-oriented service organisation, FSC Solutions will strive to meet and, where possible, exceed your expectations in the delivery of this service. In return, FSC Solutions expects normal due diligence in ensuring that the valuable professional resources of FSC Solutions are not wasted through non-availability of essential documentation or personnel.
Intellectual Property Protection
Information in this submission or proposal as well as any materials created as part of any contract remain the intellectual and copyright property of Wildeland Pty Ltd ACN 608 255 394. The information and materials are provided on the basis that they are used only for evaluating the proposal or as part of the contracted services within your organisation’s operations and are not to be divulged to third parties without the written permission of FSC Solutions. Unless otherwise agreed, copyright of materials provided is not purchased. Materials are provided on a “sole user licence” basis. In the interests of promoting the objectives of FSC Solutions, promotion of licensing arrangements for the use of FSC Solutions materials by third parties are available at minimum cost and should be contracted through the Managing Director of FSC Solutions. Reproduction of the contracted FSC Solutions material within your organisation is permitted and encouraged provided that the FSC Solutions logo and/or property statement is retained and provided that prior written approval of FSC Solutions is obtained.
Confidentiality
Ownership of Confidential Information shall not pass to the recipient under this agreement. FSC Solutions has the right to give notice in writing requiring the Recipient to return any record of Confidential Information. FSC Solutions undertakes to not exploit or use any Confidential Information supplied by the client other than for the purpose of FSC Solutions task associated with the project, and ensures the Confidential Information is at all times dealt with in such a manner as is appropriate and with suitable security.
Payment Terms
When an applicant accepts a training course or workshop place offered by FSC Solutions and pays the fees, it means a binding contract is created between the student and FSC Solutions. Notification of cancellation/withdrawal from unit/s of competency, withdrawal or deferral from a course of study must be made in writing to FSC Solutions.
In the case of cancellation/withdrawal, the following cancellation fees will apply:
●Students who give notice to cancel their enrolment more than 7 days prior to the commencement of a program will be entitled to a full refund of fees paid.
●Students who give notice to cancel their enrolment fees less than 7 days prior to the commencement of a program will be entitled to a 75% refund of fees paid. The amount retained (25%) by FSC Solutions is required to cover the cost of staff and resources which will have already been committed based on the students initial intention to undertake the training. Enrolments into short courses (one day) can also be transferred to an alternative date in cases where there is one available within a period of 60 days.
●Students who cancel their enrolment after a training program has commenced will not be entitled to a refund of fees. Enrolment into a course via distance delivery will be deemed to have commenced when the learner resources have been dispatched.
There is no charge for a student to transfer to another course with FSC Solutions. If FSC Solutions cancels a course, then a full refund will be made available to whoever paid that course fee.
Please note that administration fees may still apply for the processing of refunds. Discretion may be exercised by the CEO in all situations, if the student can demonstrate that extenuating or significant personal circumstance led to their withdrawal. In these cases, the student should be offered a full credit toward the tuition fee in another scheduled program with FSC Solutions in-lieu of a refund. CEO may also authorise a refund of tuition fees if the circumstances require it.
Where refunds are approved, the refund payment will be paid to the student within 14 days from the time the student gave written notice to cancel their enrolment. Tuition refunds are to be paid via electronic funds transfer using the authorised card or bank account nominated by the student.
Note. If for any reason FSC Solutions is unable to fulfil its service agreement with a student, FSC Solutions will refund the student’s proportion of fees paid for services not delivered.
FSC Solutions delivers nationally recognised training and assessment on behalf of Allens Training Pty Ltd RTO 90909. Stephen Wilde is an approved trainers for the courses listed here (or their equivalent replacements) on behalf of Allens Training Pty Ltd RTO 90909.
